- Opening: Monday To Friday
- +61 400 982 951
- jackiecare24@hotmail.com
OUR SERVICES
The Induction Process
The induction and orientation process are a team effort between your Manager, Team Leader, colleagues, and yourself. Induction and orientation are an ongoing process, which can take several months.
The program will be developed specifically to meet your needs taking into consideration your relevant work experience and background and the requirements of your position as documented in your Position Description.
Aims of the Induction Program
- To promote confidence to assist you to become familiar with your new environment.
- To establish in you the feeling of “belonging” and to promote loyalty to Jackie Care and Support Services .
- To give you the information and knowledge of the expectations that Jackie Care and Support Services has of you in the work that you have been engaged to undertake.
- To provide Jackie Care and Support Services with informed staff members, and valued team members.
- To assist you to understand how you and the role that you perform fits within the organization
- To provide information about communication channels, details of support and supervision, training, insurance, rights and responsibilities, health and safety issues.
- To provide an understanding of the organizational structure, the varying responsibilities of paid staff and voluntary workers and how they complement one another.
Rights and Responsibilities
Rights:
- As a staff member you have rights to:
- Receive orientation to Jackie Care and Support Services and to the department in which you will be working.
- To be informed of relevant policy and procedure changes within Jackie Care and Support Services and the Department of Health. To work in an environment that complies with the OH & S Act and Australian Standards.
- Cooperatively achieve performance development.
Responsibilities
- As a staff member, expects you to:
- Have any concerns, queries and complaints listened to and responded to by management in a timely manner.
- To receive relevant ongoing education within resources.
- To work in a harmonious and harassment free environment,
- Confidential personnel records.
- Conditions of employment as per your Industrial Award.
- Respect the rights of clients, patients and residents to make their own decisions, to be treated with respect, and enable clients to maintain their dignity at all times whilst maintaining their privacy.
- Receive a position description outlining your responsibilities.
- Be loyal to and supportive of its goals, policies and practices.
- Actively participate in and/or develop Quality Improvement Activities.
- Maintain safe work practices and report unsafe practices, facilities and equipment.
- Adhere to Jackie Care and Support Services requirements of confidentiality regarding patient and Jackie Care and Support Services matters.
- Perform required duties with a high standard of care and professionalism.
- Be reliable and act with honesty and integrity and comply with Jackie Care and Support Services Code of Conduct policy.
- Care for Jackie Care and Support Services equipment and facilities patient/client’s belongings.
- Wear an official identification tag and name badge at all times whilst on duty – that is visible.
- Maintain competencies outlined in position description.
Guidelines and Policies for Staff
Confidentiality
Through the course of performing your duties you may have access to client details, medical histories, staff records or other information. This should be treated with the strictest confidence. As you have agreed to employment with Jackie Care and Support Services you are required to abide by the Code of Conduct policy and all existing operational documents of Jackie Care and Support Services .
Each participant’s autonomy is respected, including their right to intimacy and sexual expression.
Each participant has sufficient time to consider and review their options and seek advice if required, at any stage of support provision, including assessment, planning, provision, review and exit.
Client & Customer Focus
Jackie Care and Support Services embraces the concept of Customer Focus. As such, all staff are required to display an attitude and behave in a manner which is in keeping with the Jackie Care and Support Services philosophy on customer focus, that is, to provide a service to clients which is courteous, friendly and supportive and professional to both customers of Jackie Care and Support Services & work colleagues.
As a member of our team you are expected to take pride and an interest in all the work that you undertake. Your attitude towards your work and your relationships with clients, fellow staff members and volunteer workers of Jackie Care and Support Services is a key aspect in ensuring that you have a rewarding and satisfying employment experience as well as:
- act in the interest of the patient/client/resident.
- Undertake regular education updates.
- Be aware of trends relevant to your area of employment.
- Foster harmonious working relationships.
- Be an active member of the Jackie Care and Support Services team.
Ensure there is no conflict between an employee’s private activities and official duties.
Registration Groups
- Assist Access/Maintain
- Assist life Stage Transition
- Assist-Personal Activities
- Assist Travel/Transport
- Innova Community Participation
- Household Tasks
- Development -life Skills
- Participate Community
- Daily Tasks/Shared living ( SIL house )
- Innova Community Participation
